Refund Policy

We want LimAI to feel like a fair deal. Here’s our policy on refunds.

7-day money-back guarantee on first purchase

If you’re a first-time paid customer and aren’t satisfied with LimAI within 7 days of your initial subscription charge, email hello@limai.app and we’ll refund the full amount, no questions asked.

Annual subscription refunds

Annual subscriptions are refundable on a pro-rated basis within the first 30 days. After 30 days, annual subscriptions are non-refundable, but you can cancel at any time and keep access through the end of the paid period.

Monthly subscriptions (after first month)

Monthly renewals after your first paid month are non-refundable. You can cancel anytime to prevent the next renewal — access continues through the end of the current billing period.

Overage charges

Per-build overage charges (if your plan has them) are non-refundable. We display usage in your sidebar so you can monitor consumption in real time. If you believe an overage charge resulted from a bug on our side, email us within 30 days and we’ll investigate.

Chargebacks

Before disputing a charge with your bank, please contact hello@limai.app. We resolve almost every billing concern within 24 hours. Initiating a chargeback before contacting us may result in immediate account suspension.

How to request a refund

Email hello@limai.app from the address on your account with:

• Your account email
• The plan you purchased (Starter / Pro / Max, monthly or annual)
• The date of the charge
• A brief note about why you’d like to cancel (optional, helpful for us)

Approved refunds are processed back to the original payment method within 5–10 business days. Stripe’s timeline applies; we don’t control how quickly your bank releases the funds.

Exceptions

• Accounts terminated for violations of our Terms of Service are not eligible for refunds.
• Accounts that have triggered our abuse-detection systems may have refunds withheld pending review.
• If you’ve already received significant value (e.g. 80%+ of monthly build allowance used), we may offer a partial refund rather than a full one.